General Support
The GPAL Support employees solve problems and answer questions about the GPAL app for users and the GPAL Management Console for administrators. A question or incident can be sent via a ticket or via email (support@gpal.nl). Users of GPAL can go directly to support via the app (Settings) or via the console (Help) and do not have to log in again. Via the website you can log in to support with your GPAL log-in details.
Priority and response time
Each message can be a bug or error, a question, tip for improvement or a new feature request. The support staff assess your report on priority.
Priority High
Problems that disrupt production are handled with the highest priority, and we try to solve as soon as possible, at least within 1 working day, as far as possible.
Priority Normal
Problems that do not disturb the production and / or informative questions we try to deal with as quickly as possible, preferably the same day but at least within 1 working week, as far as possible.
Priority Low
We would like to receive requests for improvements or new features and feedback. No specific response time has been determined for this.
During the handling of the incident, the support employee can request permission to log in to your customer environment.
You will always be informed of the status of your request during the support process.
GPAL support is available on weekdays (Monday through Friday) from 8.30 - 17.00 hours.
